Contact 55BMW Casino
Welcome to 55BMW Casino Customer Service Center, open 24/7, 365 days a year, offering top-notch service.
Nobody likes to visit an online gambling website that doesn’t offer instant assistance. Hence, we 24/7 support through various communication modes. You can click on the appropriate option to browse up-to-date contact details for any assistance. Or, you can also use the toll-free number on the website or communicate through the official email ID.
Customer Service
If you have any questions about our service or how we handle your information, please don’t hesitate to reach out to us through our chat facility on the contact us page. We strive to respond to all inquiries in a timely manner and are here to assist you whenever needed. In the event that you are not satisfied with our response, you can contact the relevant data protection supervisory authority for further assistance.
Or you have any inquiries about using our website, our game, payment method, register, deposit, etc.., Feel free to reach out to our customer service team through the following options for immediate assistance:
Click on the “Online Service” link to access our online customer service system and chat with our staff.
24/7 Customer Support
We believe that every customer deserves to be treated like a VIP. Our friendly customer support experts are always available to serve your needs. We are completely dedicated to making your gaming experience enjoyable at all times. Nothing is more important to us.
Customer Complaints
If you wish to make a claim or complaint. As a first step you should as soon as reasonably practicable contact our ‘Customer Service Department’.
We kindly ask you that your complaint/claim will be in writing and contain the following information:
- Account Username
- Your First Name and Surname
- Detailed explanation of your complaint/claim
- Specific dates and times related to your complaint/claim
If, having spoken to a member of the ‘Customer Service Department’, your query or complaint is not resolved. You can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with our decision within 72 hours.
If you are still unhappy with the decision made by us, and your issue is related to a Gambling Transaction. You are welcome to contact eCOGRA authorized, whose ruling shall be binding.
By using the eCOGRA service you agree to submit your request to them in the format requested on their Site. And include all the details they request you to include.
The eCOGRA policies and procedures, which are detailed on their Site, include the following:
- Players must ensure that at least two weeks have passed since the problem began. And that all reasonable attempts have been made to negotiate a solution with the approved license holder.
- Players may not request assistance if the dispute is being or has been considered by another certified provider or a court.
- Players may not request assistance if the dispute arose more than one year ago.
- eCOGRA reserves the right to decline any assistance if in eCOGRA’s opinion the dispute is frivolous or vexatious.